Isabella Team

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Right of Withdrawal and Refund

Our brand does not have stocks, and the products offered for sale on www.twostouch.com are prepared to order. Therefore, the products offered for sale on www.twostouch.com are subject to change within 15 days.  At www.twostouch.com  the right of return cannot be exercised.  The right of withdrawal for products offered for sale on www.twostouch.com can only be used for products with a manufacturing defect.

The Customer cannot exercise his right of withdrawal in contracts regarding the delivery of any of the following products:

1. Contracts regarding goods specially prepared in line with the customer's wishes or personal needs.

2. Goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; Contracts regarding the delivery of items that are not suitable for return in terms of health and hygiene (underwear, swimsuits, etc.). After Delivery, the Customer may check the products by handling them to determine their condition, features and functions. Acceptable handling of products is a reasonably acceptable process in stores. If the Customer's review action goes beyond the acceptable level and the products are damaged or their value decreases, Two's Touch may offset this difference from the refund to be made to the Customer during the exercise of the right of withdrawal, or the Customer may pay an amount equivalent to the decreased value of the products. You may have to pay to. Customer; must return the products to Two's Touch together with their original packaging, instructions and other documents. In any case, when returning the product, the Customer must send the invoice received when the product was delivered or the relevant document required by the e-invoice/e-archive legislation together with the product. When the Customer receives the order, summary information on how the right of withdrawal can be exercised will be shared with the Customer. You can return products that you think have a manufacturing defect within 30 days from the date of delivery. Products that are thought to have a manufacturing defect will be checked by the manufacturers and a refund decision will be made. Since the control process depends on the manufacturing companies, the completion of the return process is subject to the companies' processes.

After your order cancellation request is approved, if the payment for your order has been taken from your credit card, a refund will be made to your card. Repayments vary depending on the bank's internal processes and delays may occur. We kindly ask you to follow up these situations through your bank. In addition, refunds of installment payments are made in installments in accordance with bank processes.
When your return request is approved, your refund fee is automatically refunded to the credit card used for the purchase.

Receipt of the refund to your card varies depending on the internal processes of the relevant bank and delays may occur. We kindly ask you to follow up these situations through your bank. In addition, refunds of installment payments are made in installments in accordance with bank processes. If you return the purchases you made from twostouch.com, the refund fee is refunded only to the payment method you preferred and the payment instrument you used when placing the order.